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Pezet Matheson

Property Management

Tenant Support

Renting with us should feel straightforward. Consistency, transparency and care - the same standards we hold for owners, you get as a tenant. Log a repair, know your rights, or find an answer below.

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Request maintenance

Something needs attention? Log it here and we'll coordinate a tradesperson and keep you updated. For an emergency that threatens safety, call us first on 07 5601 6600.

How urgent is it?

What you can count on

  • We answer

    A real property manager who picks up, replies, and follows through - no call centre, no black hole.

  • We're straight with you

    Inspections with notice, deductions explained before they're claimed, bond lodged with the RTA - never with us.

  • We close the loop

    Maintenance tracked to done, lease dates flagged early, handovers that don't turn into a fight over the deposit.

Tenant resources

Know where you stand.

Renting in Queensland runs on clear rules - bond, repairs, inspections, moving out. These are the ones worth knowing, straight from the authority that sets them.

Your bond, held by the RTA

How rental bonds are lodged with the Residential Tenancies Authority - and why we never hold yours ourselves.

RTA Queensland

Emergency repairs

What counts as an emergency under Queensland law, and what to do the moment one happens.

RTA Queensland

Routine inspections

The written notice you're entitled to, what an inspection covers, and where the report goes.

RTA Queensland

End-of-lease cleaning

What returning the property in good order actually means - fair wear and tear included.

RTA Queensland

Getting your bond back

How the refund works at the end of a lease, and what a notice of claim means if one is lodged.

RTA Queensland

Renting in Queensland

The Queensland Government's plain guide to your rights and responsibilities as a tenant.

Queensland Government

Common questions

The things tenants ask us most

Can't see your question? Your property manager is the fastest answer - or get in touch.

How do I apply for one of your rentals?
Come through an inspection - it's the fastest way. See the property, and the property manager takes you through the application from there. We process applications quickly and come back to you either way, so you'll always know where you stand. Have your ID, proof of income and two rental or character references ready and it moves faster.
How much bond do I pay, and when do I get it back?
Bond is set when you sign and is lodged with the Residential Tenancies Authority - we never hold it ourselves. At the end of your lease, once the property is returned in good order (fair wear and tear aside), we process the refund with you. No surprises, and we explain any deduction before it's claimed.
Something's broken - how do I get it fixed?
Log a maintenance request on this page with a clear description and a photo if you can. We coordinate a tradesperson and keep you updated through to completion. If it's an emergency that threatens safety or could cause major damage, call us first on 07 5601 6600.
How often will you inspect the property?
Routine inspections happen periodically through your lease, in line with Queensland's rules - and we give you proper written notice every time, never a surprise knock. The report goes to the owner; if anything needs attention, you hear about it from us first.
What happens when my lease is ending?
We'll be in touch well before your lease date to talk options - renew, adjust the term, or move on. If you're leaving, we'll walk you through the exit condition report and the bond refund so the handover is clean and the deposit comes back without a fight.